Quality Cost and Models Bibliography

Provided by James R. Martin, Ph.D., CMA
Professor Emeritus, University of South Florida



Quality Cost and Models Main Page | Deming Main Page

Adam, E. E. Jr. 1975. Behavior modification in quality control. The Academy of Management Journal 18(4): 662-679.

Adam, E. E. Jr. and W. E. Scott, Jr. 1971. The application of behavioral conditioning procedures to the problems of quality control. The Academy of Management Journal 14(2): 175-193.

Agacer, G. M., D. W. Baker and L. Miles. 1994. Implementing the quality process at Southwire Company. Management Accounting (November): 59-63.

Aghili, S. 2009. A six sigma approach to internal audits. Strategic Finance (February): 38-43.

Aghili, S. 2011. Throughput metrics meet six sigma. Management Accounting Quarterly (Spring): 12-17.

Akao, Y. 1991. Hoshin Kanri: Policy Deployment for Successful TQM. Productivity Press.

Albright, T. L. and H. Roth. 1992. The measurement of quality costs: An alternative paradigm. Accounting Horizons (June): 15-27. (Summary).

Albright, T. L. and H. Roth. 1993. Controlling quality on a multidimensional level. Journal of Cost Management (Spring): 29-37. (Summary).

Albright, T. L. and H. P. Roth. 1994. Managing quality through the quality loss function. Journal of Cost Management (Winter): 20-37. (Summary).

Allen, C. 2011. Benefits of effective quality control systems in accounting firms. The CPA Journal (January): 52-57.

Amar, A. D. 1984. Japanese production management - Just-in-time and total quality control: Review and critique. Mid-Atlantic Journal of Business (Summer): 55-59.

Ammon, K. H. 2018. Quality is everything. Strategic Finance (November): 25-26.

Anand, K. S., M. F. Pac and S. Veeraraghavan. 2011. Quality-speed conundrum: Trade-offs in customer-intensive services. Management Science (January): 40-56.

Anandarajan, A. and C. Viger. 2001. The role of quality cost information in decision making: An experimental investigation of pricing decisions. Advances in Management Accounting (10): 227-249.

Anderson, S. W. and K. Sedatole. 1998. Designing quality into products: The use of accounting data in new product development. Accounting Horizons (September): 213-233. (Summary).

Ashton, R. H. 2007. Value-creation models for value-based management: Review, analysis, and research directions. Advances in Management Accounting (16): 1-62. (Models of value creation including the balanced scorecard, the Baldrige quality award criteria, the Deming management method, the service-profit chain, and the Skandia intellectual capital model are compared).

Atkinson, A., J. Hamburg and C Ittner. 1994. Linking Quality to Profits. Montvale, NJ: Institute of Management Accountants and Milwaukee, WI: ASQC Quality Press.

Atuahene-Gima, K. 2003. The effects of centrifugal and centripetal forces on product development speed and quality: How does problem solving matter? The Academy of Management Journal 46(3): 359-373.

Bakos, Y. and C. Dellarocas. 2011. Cooperation without enforcement? A comparative analysis of litigation and online reputation as quality assurance mechanisms. Management Science (November): 1944-1962.

Balachandran, K. R. and S. Radhakrishnan. 2005. Quality implications of warranties in a supply chain. Management Science (August): 1266-1277.

Bandyopadhyay, J. K. 1993. Poka yokay systems to ensure zero defect quality manufacturing. International Journal of Management 10 (1): 29-33.

Ball, S. 2006. Making the cost of quality practical. Strategic Finance (July): 34-41.

Ballou, B. and N. H. Godwin. 2007. Quality of "work life". Strategic Finance (October): 40-45.

Barker, T. B. 1990. Engineering Quality by Design: Interpreting the Taguchi Approach (Statistics, a Series of Textbooks and Monographs). Marcel Dekker.

Benjamin, B. A. and J. M. Podolny. 1999. Status, quality, and social order in the California wine industry. Administrative Science Quarterly 44(3): 563-589.

Besterfield, D. H. 1979. Quality Control: A Practical Approach. Prentice-Hall, Inc.

Bhimani, A. and P. S. Mulder. 2001. Managing processes, quality, and costs: A case study. Journal of Cost Management (March/April): 28-32.

Bhote, K. 1988. World class quality: Design of experiments made easier, more cost effective than SPC. American Management Association.

Bhote, K. R. and A. K. Bhote. 1999. World Class Quality: Using Design of Experiments to Make it Happen. American Management Association.

Bledsoe, N. L. and R. W. Ingram. 1997. Customer satisfaction through performance evaluation. Journal of Cost Management (Winter): 43-50.

Botelho, T. L. and M. Abraham. 2017. Pursuing quality: How search costs and uncertainty magnify gender-based double standards in a multistage evaluation process. Administrative Science Quarterly 62(4): 698-730.

Boyle, D. M., J. F. Boyle and B. W. Carpenter. 2015. Insights into the SEC's accounting quality model. The CPA Journal (May): 16-21.

Briner, R. F., F. A. Wiebe and S. A. Zahra. 1984. Management accountants: Don't overlook quality circles. Management Accounting (December): 45-49.

Brinkman, S. L. and M. A. Applebaum. 1994. The quality cost report: It's alive and well at Gilroy Foods. Management Accounting (September): 61-65.

Brockner, J. and T. Hess. 1986. Self-esteem and task performance in quality circles. The Academy of Management Journal 29(3): 617-623.

Brook, Q. 2010. Lean Six Sigma and Minitab: The Complete Toolbox Guide for All Lean Six Sigma Practitioners, 3rd edition. OPEX Resouces Ltd.

Brown, S. A. 1996. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. John Wiley & Sons.

Brown, S. A. 1999. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. John Wiley & Sons.

Browne, B. 2015. Sys-Tao: Western Logic - Eastern Flow. An Emerging Leadership Philosophy. Millichap Books.

Brussee, W. 2004. Statistics for Six Sigma Made Easy. McGraw-Hill.

Bruttin, F. and D. Dean. 1998. Exposing a cost black hole while improving quality and compliance through integrated risk management. Proceedings WorldPharm98. Philadelphia: 22-24.

Buehlmann, D. M. and D. Stover. 1993. How Xerox solves quality problems. Management Accounting (September): 33-36.

Business Week. 1982. Quality: The U.S. drive to catch up. (November 1): 66-80.

Burke, J. A. and R. S. Polimeni. 2012. What CPAs need to know about quality control assurance systems. The CPA Journal (January): 56-61.

Burke, J. A., R. S. Polimeni and A. Basile. 2020. Mandatory examinations or audits of quality control assurance systems. The CPA Journal (March): 42-47.

Butterfield, R. 1987. A quality strategy for service organizations. Quality Progress (December):

Caldwell, C., J. Brexier and T. Gillem. 2005. Lean Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput. Productivity Press.

Caltrider, J., D. Pattison and P. Richardson. 1995. Can cost control and quality care coexist? Management Accounting (August): 38-42. (Summary).

Campanella, J. ed. 1999. Principles of Quality Costs: Principles, Implementation, and Use. American Society for Quality.

Carlson, D. A. and S. M. Young. 1993. Activity-based total quality management at American Express. Journal of Cost Management (Spring): 48-58.

Carr, L. P. 1995. Cost of quality - Making it work. Journal of Cost Management (Spring): 61-65.

Carr, L. P. 1995. How Xerox sustains the cost of quality. Management Accounting (August): 26-32. (Summary).

Carr, L. P. and L. A. Ponemon. 1992. Manager's perceptions about quality costs. Journal of Cost Management (Spring): 65-71.

Carr, L. P. and L. A. Ponemon. 1994. The behavior of quality costs: Clarifying the confusion. Journal of Cost Management (Summer): 26-34. (Summary).

Carr, L. P. and T. Tyson. 1992. Planning quality cost expenditures. Management Accounting (October): 52-56.

Carr, S., Y. T. Mak and J. E. Needham. 1997. Differences in strategy, quality management practices and performance reporting systems between ISO accredited and non-ISO accredited companies. Management Accounting Research (December): 383-403.

Chalice, R. 2005. Stop Rising Healthcare Costs Using Toyota Lean Production Methods: 38 Steps for Improvement. ASQ Quality Press.

Chambers, C., P. Kouvelis and J. Semple. 2006. Quality-based competition, profitability, and variable costs. Management Science (December): 1884-1895.

Chan, S. Y. 2001. Quality management systems certification: Research note. Abacus 37(2): 248-266.

Chase, R. B. and D. M. Stewart. 1994. Make your service fail-safe. Sloan Management Review (Spring): 35-44.

Chen, A. Y. S. and J. L. Rodgers. 1995. Teaching the teachers TQM. Management Accounting (May): 42-46. (Discussion of the University Challenge program).

Chen, C. X., M. Martin and K. A. Merchant. 2014. The effect of measurement timing on the information content of customer satisfaction measures. Management Accounting Research (September): 187-205.

Chenhall, R. H. 1997. Reliance on manufacturing performance measures, total quality management and organizational performance. Management Accounting Research (June): 187-206.

Christensen, E. 2017. The cost of poor quality. Cost Management (January/February): 11-14.

Chua, W. F. and R. Petty. 1999. Mimicry, director interlocks, and the interorganizational diffusion of a quality strategy: A note. Journal of Management Accounting Research (11): 93-104.

Chung, C. 1987. Quality control sampling plans under zero inventories: An alternative method. Production and Inventory Management (2nd Quarter): 37-41.

Gitlow, H. S. and S. J. Gitlow. 1987. The Deming Guide to Quality and Competitive Position. Englewood Cliffs, New Jersey: Prentice Hall, Inc.

Clark, J. 1985. Costing for quality at Celanese. Management Accounting (March): 42-46.

Clark, R. L. and J. B. McLaughlin. 1986. Controlling the cost of product defects. Management Accounting (August): 32-35.

Clifford, L. A. and M. P. Plomann. 1985. Cost and quality: Two sides of the coin in cost containment. Healthcare Financial Management (September): 30-32.

Cokins, G., K. J. Euske, G. Millush, P. Nostrom and A. Vercio. 2008. Let's certify quality of manager's information. Strategic Finance (December): 38-45.

Collier, J. E. and C. C. Bienstock. 2006. How do customers judge quality in an e-tailer? MIT Sloan Management Review (Fall): 35-40.

Comm, C. L. and D. F. X. Mataisel. 2000. A paradigm for benchmarking lean initiatives for quality improvement. Benchmarking: An International Journal 7(2): 118-127.

Copley, P. A., M. S. Doucet and K. M. Gaver. 1994. A simultaneous equations analysis of quality control review outcomes and engagement fees for audits of recipients of federal financial assistance. The Accounting Review (January): 244-256.

Corbett, C. J., M. J. Montes-Sancho and D. A. Kirsch. 2005. The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Science (July): 1046-1059.

Cote, J. and C. Latham. 2004. Relationship quality: A critical link in management accounting performance measurement systems. Advances in Management Accounting (12): 171-190.

Cowherd, D. M. and D. I. Levine. 1992. Erratum: Product quality and pay equity between lower-level employees and top management: An investigation of distributive justice theory. Administrative Science Quarterly 37(3): 524.

Cowherd, D. M. and D. I. Levine. 1992. Product quality and pay equity between lower-level employees and top management: An investigation of distributive justice theory. Administrative Science Quarterly 37(2): 302-320.

Crosby, P. B. 1979. Quality Is Free: The Art of Making Quality Certain. New York: Penguin Books USA, Inc.

Dahl, T. 2004. The unfreezing of America. Cost Management (November/December): 16-22.

Dale, B. G. 2003. Managing Quality. Blackwell Publishing.

Daniel, S. J. and W. D. Reitsperger. 1991. Linking quality strategy with management control systems: Empirical evidence from Japanese industry. Accounting, Organizations and Society 16(7): 601-618.

Daniel, S. J., and W. D. Reitsperger. 1992. Management control systems for quality: An empirical comparison of the U.S. and Japanese electronic industries. Journal of Management Accounting Research (4): 64-78.

Daniel, S. J., W. D. Reitsperger and T. Gregson. 1995. Quality consciousness in Japanese and U.S. electronics manufacturers: An examination of the impact of quality strategy and management control systems on perceptions of the importance of quality to expected management rewards. Management Accounting Research (December): 367-382.

David, R. J. and D. Strang. 2006. When fashion is fleeting: Transitory collective beliefs and the dynamics of TQM consulting. The Academy of Management Journal 49(2): 215-233.

De Waal, A. 2001. Power of Performance Management: How Leading Companies Create Sustained Value. John Wiley & Sons.

DeBusk, G. K. and C. Debusk. 2010. Characteristics of successful lean six sigma organizations. Cost Management (January/February): 5-10.

DeBusk, G. K. and C. DeBusk. 2011. Has your accounting department evolved?: Accounting and the use of lean six sigma. Cost Management (May/June): 15-19.

Defeo, J. and J. M. Juran. 2010. Juran's Quality Handbook: The Complete Guide to Performance Excellence. McGraw-Hill Professional.

Deming, W. E. Some principles of Shewhart method of quality control. Mechanical Engineering (March):

Deming, W. E. 1982. Quality, productivity and competitive position. M.I.T. Center for Advanced Engineering Study.

Deming, W. E. 1986. Out of the Crisis. Cambridge: Massachusetts Institute of Technology Center for Advanced Engineering Study.

Deming, W. E. 1993. The New Economics for Industry For Industry, Government & Education. Cambridge: Massachusetts Institute of Technology Center for Advanced Engineering Study. (Summary).

Deming, W. E., J. Orsini (ed.) and D. D. Cahill (ed.). 2012. The Essential Deming: Leadership Principles from the Father of Quality. McGraw-Hill. (Includes 8 Chapters: 1. The World Is Being Ruined by Best Efforts, 2. Quality Is Made in the Boardroom, 3. By What Method? 4. There Is No Such Thing as Instant Pudding, 5. A System Must Be Managed, 6. There Is No Substitute for Knowledge, 7. Management Is Prediction, and 8. What Happened in Japan?).

Diallo, A., Z. U. Khan and C. F. Vail. 1994. Measuring the cost of investment in quality equipment. Management Accounting (August): 32-35.

Diallo, A., Z. U. Khan and C. F. Vail. 1995. Cost of quality in the new manufacturing environment. Management Accounting (August): 20-25.

Diekmann, D. and M. C. Kocakulah. 2002. Achieving quality in a manufacturing environment: A case study. Journal of Cost Management (May/June): 38-43.

Dixon, M. 2018. Reinventing customer service: How T-Mobile achieved record levels of quality and productivity. Harvard Business Review (November/December): 82-90.

Douglas, T. J. and W. Q. Judge Jr. 2001. Total quality management implementation and competitive advantage: The role of structural control and exploration. The Academy of Management Journal 44(1): 158-169.

Dovich, R. A. 1992. Quality Engineering Statistics. American Society for Quality.

Dunk, A. S. 2005. Financial and non-financial performance: The influence of quality of information system information, corporate environmental integration, product innovation, and product quality. Advances in Management Accounting (14): 91-114.

Eccles, R. G. and P. J. Pyburn. 1992. Creating a comprehensive system to measure performance. Management Accounting (October): 41-44. (Related to quality).

Edmonds, T. P., B. Tsay and W. Lin. 1989. Analyzing quality costs. Management Accounting (November): 25-29.

Evans, J. H., A. Leone and N. J. Nagarajan. 2005. Non-Financial Performance Measures in the Healthcare Industry: Do Quality-Based Incentives Matter? Advances in Management Accounting (14): 1-31.

Evans, J. R. 2010. Quality & Performance Excellence, 6th edition. South-Western College Pub.

Evans, J. R. and J. W. Dean. 2003. Total Quality Management, 3e. South-Western Educational Publishing.

Evans, J. R. and W. M. Linsay. 2010. Managing for Quality and Performance Excellence, 8th edition. South-Western Centage Learning.

Fargher, N. and D. Morse 1998. Quality costs: Planning the trade-off between prevention and appraisal activities. Journal of Cost Management (January/February): 14-22. (Summary).

Farrow, J. 1987. Quality audits: An Invitation to management. Quality Progress (January):

Fay, J. R., W. L. Ferrara and J. P. Stryker. 1993. The quest for quality in business schools. Management Accounting (December): 48-50.

Filer, R. J. and L. R. Eiswerth. 1966. Quality control and associated costs. Management Accounting (September): 37-44.

Fine, C. H. 1986. Quality improvement and learning in productive systems. Management Science (October): 1301-1313.

Fink, R. L., G. W. Margavio and T. M. Margavio. 1994. Evaluating capital investments in quality improvement. Journal of Cost Management (Spring): 57-62. (Discussion of the Taguchi loss function in relation to capital investments).

Fiorenza, F. A. 1969. Accounting for unusual quality-control costs. Management Accounting (February): 53-55.

Fleming, J. H., C. Coffman and J. K. Harter. 2005. Manage your human sigma. Harvard Business Review (July/August): 106-114.

Flister, J. D. and J. S. Jozaitis. 1992. PPG's journey to ISO 9000. Management Accounting (July): 33-35, 38.

Flynn, B. B., S. Sakakibara and R. G. Schroeder. 1995. Relationship between JIT and TQM: Practices and performance. The Academy of Management Journal 38(5): 1325-1360.

Foster, G. L. Sjoblom. 1996. Quality improvement drivers in the electronics industry. Journal of Management Accounting Research (8): 55-86.

Francis, J. R. 2011. A framework for understanding and researching audit quality. Auditing: A Journal of Practice & Theory 30(2): 125-152.

Frei, F. X. 2006. Breaking the trade-off between efficiency and service. Harvard Business Review (November): 92-101.

Friedman, M. and H. Gitlow. 2002. Six Sigma primer for CPA's. The CPA Journal (November): 56-59.

Gabel, N. 1991. Is 99.9% good enough? Training Magazine (March). (Summary).

Garvin, D. A. 1983. Quality on the line: Hard new evidence on American product quality underscores the task ahead for management. Harvard Business Review (September-October): 64-75. (Compares U.S. and Japanese quality. Japanese companies' average assembly-line defect rate was almost 70 times lower and their average first-year service call rates nearly 17 times better).

Garvin, D. 1988. Managing Quality: The Strategic and Competitive Edge. New York: The Free Press.

Garvin, D. A. 1986. Quality problems, policies, and attitudes in the United States and Japan: An exploratory study. The Academy of Management Journal 29(4): 653-673.

Garvin, D. A. 2000. Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press.

Gatti, J.F. and D.J. Grinnell. 2000. Joint cost allocations: Measuring and promoting productivity and quality improvements. Journal of Cost Management (July/August): 13-21.

George, M. L. 2002. Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed. McGraw-Hill Trade.

George, M. L. 2003. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. McGraw-Hill.

George, M. L., D. Rowlands and B. Kastle. 2003. What is Lean Six Sigma. McGraw-Hill.

Gerner, J. and R. McIntire. 1993. Q is for quality. Management Accounting (September): 37-38.

Gillett, J., R. Fink and N. Bevington. 2010. How Caterpillar uses 6 sigma to execute strategy. Strategic Finance (April): 24-28.

Godfrey, J. T. and W. R. Pasework. 1988. Controlling quality costs. Management Accounting (March): 48-51.

Goetsch, D. L. and S. Davis. 2009. Quality Management for Organizational Excellence: Introduction to Total Quality, 6th edition. Prentice Hall.

Graen, G., J. F. Cashman, S. Ginsburg and W. Schiemann. 1977. Effects of linking-pin quality on the quality of working life of lower participants. Administrative Science Quarterly 22(3): 491-504.

Griffin, R. W. 1988. Consequences of quality circles in an industrial setting: A longitudinal assessment. The Academy of Management Journal 31(2): 338-358.

Grimm, S. D. 2012. The role of accounting quality in securities class action lawsuits. Journal of Forensic & Investigative Accounting 4(1): 147-185.

Grout, J. R. 1997. Mistake-proofing production. Production and Inventory Management Journal 38(3):33-37.

Grout, J. R. 1998. Mistake-proofing: Process improvement through innovative inspection techniques. The Quality Yearbook, 1998 Edition: 405-414.

Grout, J. R. and B. T. Downs. 1998. Fail-safing and measurement control charts. Quality Management Journal 5(2): 67-75.

Guler, I., M. F. Guillén and J. M. Macpherson. 2002. Global competition, institutions, and the diffusion of organizational practices: The international spread of ISO 9000 quality certificates. Administrative Science Quarterly 47(2): 207-232.

Gum, J. 2023. QM is approaching faster than you think - get ready. Journal of Accountancy (November): 1-11.

Gupta, P. 2004. Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance Measurement System. McGraw-Hill.

Hackman, J. R. and R. Wageman. 1995. Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly 40(2): 309-342.

Hall, R. W. 1993. Numerical Nonsense. Journal of Cost Management (Winter): 3-4.

Hammer, M. 1971. The application of behavioral conditioning procedures to the problems of quality control: Comment. The Academy of Management Journal 14(4): 529-532.

Hammer, M. 2002. Process management and the future of six sigma. MIT Sloan Management Review (Winter): 26-32.

Handley, S. and J. Gray. 2015. Managing quality in a heterogeneous contract manufacturing environment. Decision Sciences 46(6): 1011-1048.

Hannan, R. L. 2016. Discussion of "Communicated values as informal controls: Promoting quality while undermining productivity? Contemporary Accounting Research 33(4): 1435-1439.

Harby, J. D. 1957. An experience in profit improvement by defect prevention. N.A.C.A. Bulletin (February): 757-762.

Harrington, H. J. 1997. The new model for improvement - Total improvement management. Journal of Cost Management (January/February): 32-39.

Harvard Business Review. 1925. Case studies in business: Position of the inspection department in an organization manufacturing electrical goods. Harvard Business Review (January): 238-240.

Harvard Business Review. 2016. Why recalls often hurt rivals. Harvard Business Review (November): 26.

Hayler, R. and M. Nichols. 2006. Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management. McGraw-Hill.

Heagy, C. D. 1991. Determining the optimal quality costs by considering cost of lost sales. Journal of Cost Management (Fall): 64-72.

Heidari, F. and P. Loucopoulos. 2014. Quality evaluation framework (QEF): Modeling and evaluating quality of business processes. International Journal of Accounting Information Systems 15(3): 193-223.

Hermanson, D. R. and R. W. Houston. 2008. Quality control defects revealed in smaller firms' PCAOB inspection reports. The CPA Journal (December): 36-39.

Hindo, B. and B. Grow. 2007. Six Sigma: So yesterday?: In an innovation economy, it's no longer a cure-all. Business Week (June 11): 11.

Hohner, G. 1989. Managing the flow of quality information in manufacturing: Distributed processing and manufacturing cells. Journal of Cost Management (Fall): 50-54.

Hoyle, D. 2009. ISO 9000 Quality Systems Handbook, 6th edition. Butteworth-Heinemann.

Hribar, P., T. Kravet and R. Wilson. 2014. A new measure of accounting quality. Review of Accounting Studies 19(1): 506-538.

Hronec, S. M. 1993. Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future. New York: AMACOM, American Management Association.

Hsu, J. S., T. Lin, K. Cheng and L. P. Linden. 2012. Reducing requirement incorrectness and coping with its negative impact in information system development projects. Decision Sciences 43(5): 929-955.

Huang, K., Y. W. Lee and R. Y. Wang. 1998. Quality Information and Knowledge Management. Prentice-Hall.

Hughes, S. B. and D. M. Willis. 1995. How quality control concepts can reduce environmental expenditures. Journal of Cost Management (Summer): 15-19. (Summary).

Hui, C., S. S. K. Lam and J. Schaubroeck. 2001. Can good citizens lead the way in providing quality service? A field quasi experiment. The Academy of Management Journal 44(5): 988-995.

Idstein, J. R. 1993. Small company TQM. Management Accounting (September): 39-40.

Imai, M. 1986. Kaizen: The Key To Japan's Competitive Success. New York: McGraw-Hill Publishing Company. (Summary).

Imai, M. 1997. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management. McGraw Hill Professional Publishing.

Institute of Management Accountants. 1992. Task force for quality in financial management. Management Accounting (October): 26.

Institute of Management Accountants. 1993. Managing Quality Improvements. Institute of Management Accountants.

Islam, M. and J. Kantor. 2005. The development of quality management accounting practices in China. Managerial Auditing Journal 20(7): 707-724.

Ito, Y. 1995. Strategic goals of quality costing in Japanese companies. Management Accounting Research (December): 383-397.

Ittner, C. D. and D. F. Larcker. 1995. Total quality management and the choice of information and reward systems. Journal of Accounting Research (Studies on Managerial Accounting): 1-34.

Ittner, C. D. and D. F. Larcker. 1997. Quality strategy, strategic control systems, and organizational performance. Accounting, Organizations and Society 22(3-4): 293-314. (Note).

Jenne, S. E. 1998. Homerun Baseball Products, Inc: Defective products. Journal of Accounting Education 16(1): 163-178.

Jin, Y., A. Muriel and Y. Lu. 2016. When to offer lower quality or remanufactured versions of a product. Decision Sciences 47(4): 699-719.

Johnson, H. T. 1997. A different perspective on quality: Bringing management to life. Deming Electronic Network Keynote address. (DEN link).

Jones, K. T. and C. C. Chen. 2010. The pervasive success of 6 sigma at Caterpillar. Strategic Finance (April): 29-33.

Juran, J. M. 1951. Quality Control Handbook. McGraw-Hill.

Juran, J. M. 1978. Japanese and western quality: A contrast. Quality Progress (December): 10-18.

Juran, J. M. 1978. Japanese and western quality: A contrast in methods and results. Management Review (November): 27-28, 39-45.

Juran, J. M. 1989. Juran on Leadership for Quality: An Executive Handbook. Free Press.

Juran, J. M. and F. M. Gryna, Jr. 1980. Quality Planning and Analysis. New York: McGraw-Hill.

Juran, J. M. and F. M. Gryna. 1988. Juran's Quality Control Handbook, 4th edition. New York: McGraw Hill Book Company.

Juras, P. E., D. R. Martin and G. R. Aldhizer III. 2007. Adapting six sigma to help tame the SOX 404 compliance beast. Strategic Finance (March): 36-41.

Kachelmeier, S. J., T. A. Thronock and M. G. Williamson. 2016. Communicated values as informal controls: Promoting quality while undermining productivity? Contemporary Accounting Research 33(4): 1411-1434.

Kalagnanam, S. S. and E. M. Matsumura. 1995. Cost of quality in an order entry department. Journal of Cost Management (Fall): 68-74.

Kappos, D. J. and S. Graham. 2012. The case for standard measures of patent quality. MIT Sloan Management Review (Spring): 19-22.

Keiningham, T., S. Gupta, L. Aksoy and A. Buoye. 2014. The high price of customer satisfaction. MIT Sloan Management Review (Spring): 37-46.

Kennedy, M. T. and P. C. Fiss. 2009. Institutionalization, framing, and diffusion: The logic of TQM adoption and implementation decisions among U.S. hospitals. The Academy of Management Journal 52(5): 897-918.

Kershaw, R. and A. Harrell. 1999. Strategic control systems and managers' quality effort decisions: An agency theory perspective. Advances in Management Accounting (7): 151-167.

Kettering, R. C. 2001. Accounting for quality with nonfinancial measures: A simple no-cost program for the small company. Management Accounting Quarterly (Spring): 14-19. (Summary).

Kim, I. 1989. Microeconomic approach to quality cost control. Journal of Cost Management (Fall): 11-16.

Kim, M. W. and W. M. Liao. 1994. Estimating hidden quality costs with quality loss functions. Accounting Horizons (March): 8-18. (Summary).

Klein, M. 1966. Markovian decision models for reject allowance problems. Management Science (January): 349-358.

Kocakülâh, M. C., A. D. Austill and D. E. Schenk. 2011. Lean production practices for efficiency. Cost Management (March/April): 20-28.

Krehbiel, T. C., J. E. Eighme and P. G. Cottell. 2010. Morgan Systems, Inc.: Application of Six Sigma to the finance function. Journal of Accounting Education 27(2): 104-123.

Kubiak, T. M. and D. W. Benbow. 2009. The Certified Six Sigma Black Belt Handbook, 2nd edition. ASQ Quality Press.

Kull, T. J. and R. Narasimhan. 2010. Quality management and cooperative values: Investigation of multilevel influences on workgroup performance. Decision Sciences 41(1): 81-113.

Kull, T. J., R. Narasimhan and R. Schroeder. 2012. Sustaining the benefits of a quality initiative through cooperative values: A longitudinal study. Decision Sciences 43(4): 553-588.

Lapre, M. A. and L. N. Van Wassenhove. 2002. Learning across lines: The secret to more efficient factories. Harvard Business Review (October): 107-111.

Latzko, W. J. 1986. Quality and Productivity for Bankers and Financial Managers. Marcel Dekker.

Lawton, R. 1989. Creating a customer-centered culture for service quality. Quality Progress (May):

Levitan, R. E. 1960. The optimum reject allowance problem. Management Science (January): 172-186.

Li, K., L Wang, D. Chhajed and S. Mallik. 2019. The impact of quality perception and consumer valuation change on manufacturer's optimal warranty, pricing, and market coverage strategies. Decision Sciences 50(2): 311-339.

Lindahl, F. W., E. A. Portteus, B. M. Purdy, H. F. Sandberg, J. L. Scarborough and A. O. Scott. 1995. Practice what you teach TQM in the classroom. Journal of Accounting Education 13(3): 379-391.

Loewe, D. 1989. Quality management at Weyerhaeuser. Management Accounting (August): 36-41.

Lord, B. R. 1999. Key performance indicators in a total quality management environment; A case study. Journal of Cost Management (May/June): 16-20.

Lucier, G. T. and S. Seshadri. 2001. GE takes six sigma beyond the bottom line. Strategic Finance (May): 40-46. (Summary).

Luh, F. S. 1968. Controlled cost: An operational concept and statistical approach to standard costing. The Accounting Review (January): 123-132.

Maher, M. W. 1995. Discussion of total quality management and the choice of information and reward systems. Journal of Accounting Research (Studies on Managerial Accounting): 35-40.

Maiga, A. S. 2008. Interaction effects of management accounting systems and process quality management on product quality performance. Journal of Applied Management Accounting Research (Winter): 31-46.

Maiga, A. S. and F. A. Jacobs. 2005. Antecedents and consequences of quality performance. Behavioral Research in Accounting (17): 111-131.

Maiga, A. S. and F. A. Jocobs. 2006. Assessing the impact of benchmarking antecedents on quality improvement and its financial consequences. Journal of Management Accounting Research (18): 97-123.

Maiga, A. S. and S. P. Agrawal. 2003. Impact of the extent of management initiatives on manufacturing plant profitability, An exploratory investigation. Journal of Applied Management Accounting Research (Summer): 9-26. (The initiatives include: just in time systems, total quality control, use of the state-of-the-art technology, capacity utilization, and developmental activities).

Maira, A. 1993. Rebuilding U.S. manufacturing industries for sustainable performance acceleration. Journal of Cost Management (Spring): 68-72.

Malter, D. 2014. On the causality and cause of returns to organizational status: Evidence from the Grands Crus Classes of the Medoc. Administrative Science Quarterly 59(2): 240-270.

Malter, D. 2014. On the causality and cause of returns to organizational status: Evidence from the Grands Crus Classes of the Medoc. Administrative Science Quarterly 59(2): 271-300.

Manuele, L. E. 1995. The impact of the ‘total quality management’ movement on management accounting. Journal of Accounting Education 13(1): 111-118.

Martin, J. R. Not dated. Constrained optimization techniques. Management And Accounting Web. ConstrainoptTechs

Martin, J. R. Not dated. Summary of the 1992 PBS Program Quality or Else. Management And Accounting Web. QualityOrElse

Martin, J. R. Not dated. What is Six Sigma? Management And Accounting Web. SixSigmaSummary

Maynard, R. 2007. Count on lean. Quality World (March): 28-33.

McAninch, L. 1995. Gainsharing creates an environment that supports TQM. Management Accounting (November): 38-39.

McCamus, D. R. 1991. Performance measurement and the quality voyage. CMA Magazine (January): 8-12.

McCoy, K. J. and T. E. Riley. 2009. 'Excelsior': The pursuit of quality in the CPA profession. The CPA Journal (March): 6-11.

McElwee, L. F. 1966. Planning and launching an EFP program. Management Accounting (September): 3-11. (EFP = Error Free Performance).

McElwee, L. F. 1967. Sustaining error-free performance. Management Accounting (December): 42-50.

McGuire, B. L., M. C. Kocakulah, and J. J. Vorst. 1998. Determining the cost of quality in the poultry industry. Journal of Cost Management (March/April): 39-45.

McNair, C. J. L. Polutnik and R. Silvi. 2000. Outside-in cost and the creation of customer value. Advances in Management Accounting (9): 1-41.

Meinholz, R. S. 1956. Product testing costs of a mill laboratory. N.A.C.A. Bulletin (July): 1364-1370.

Miller, G. E. 2009. Empowering the Patient: How to Reduce the Cost of Healthcare and Improve Its Quality. Dog Ear Publishing, LLC.

Modarress, B. and A. Ansari, A. 1987. Two new dimensions in the cost of quality. International Journal of Quality & Reliability Management 4(4): 9-20.

Moore, M. L. and S. Buzby. 1972. The quality of corporate financial disclosure: A comment. The Accounting Review (July): 581-584.

Morse, W. J. 1983. Measuring quality costs. Cost and Management (July-August): 16-20. (Summary).

Morse, W. J., and H. P. Roth. 1983. Let's help measure and report quality costs. Management Accounting (August): 50-53.

Morse, W. J., and H. P. Roth. 1987. Why quality costs are important. Management Accounting (November): 42-43.

Morse, W. J. and K. M. Poston. 1987. Accounting for quality costs in CIM. Journal of Cost Management (Fall): 5-11.

Morse, W. J., H. P. Roth and K. M. Poston. 1987. Measuring Planning and Controlling Quality Costs. National Association of Accountants.

Moulton, S., E. Oakley and C. Krumer. 1993. How to assure your quality initiative really pays off. Management Accounting (January): 26-28.

Mullin, R. F. 2006. Spotting quality: A quality management view. Decision Line (March): 19-26.

Murphy, M. L. 2023. How to implement the risk-based quality management standards. Journal of Accountancy (October): 1-6.

Murphy, M. L. 2023. QM standards: How to perform a root cause analysis. Journal of Accountancy (December): 1-8.

Nagar, V. and M. V. Rajan. 2001. The revenue implications of financial and operational measures of product quality. The Accounting Review (October): 495-513.

Naslund, D. 2008. Lean, six sigma and lean sigma: Fads or real process improvement methods? Business Process Management Journal 14(3): 269-287.

Ohno, T. 1988. Toyota Production System: Beyond Large Scale Production. Cambridge, MA: Productivity Press.

Ohno, T. 2012. Taiichi Ohno's Workplace Management. Special Birthday Edition. McGraw Hill.

Ostrenga, M. R. 1991. Return on investment through the cost of quality. Journal of Cost Management (Summer): 37-44.

Oystein, D., G. K. Thoner, P. Midttomme and S. A. Aune. 2023. Improvement of quality management with ABC principles. Cost Management (January/February): 27-30.

Ozdemir-Akyildirim, O., M. Denizel and M. Ferguson. 2014. Allocation of returned products among different recovery options through an opportunity cost-based dynamic approach. Decision Sciences 45(6): 1083-1116.

Paladino, B. 2007. Five key principles of corporate performance management. Strategic Finance (June): 39-45.

Paladino, B. 2007. Five key principles of corporate performance management. Strategic Finance (July): 33-41.

Parry, R. W. Jr., F. Sharp, W. A. Wallace and J. Vreeland. 1994. The role of service efforts and accomplishments reporting in total quality management: Implications for accountants. Accounting Horizons (June): 25-43.

Pasewark, W.R. 1991. The evolution of quality control costs in U.S. manufacturing. Journal of Cost Management (Spring): 46-52. (Summary).

Pisani, M. J., R. Hayes, A. Kuma and L. Lepisto. 2009. Is six sigma culture bound? A conceptual model and propositions for further inquiry. Total Quality Management 20(10): 1123-1137.

Ponemon, L. A. 1990 Accounting for quality costs. Journal of Cost Management (Fall): 44-48.

Ponemon, L. A., L. P. Carr and J. P. Wendell. 1994. The validity of quality costs: An empirical study of mills in the paper and pulp industry. Advances In Management Accounting (3): 213-236.

Poston, K. M. 1996. The development and evolution of a comprehensive quality cost reporting system at the Union Pacific Railroad Company. Advances in Management Accounting (5): 41-82.

Preda, P. and T. Watts. 2004. Contemporary accounting innovations in Australia: Manufacturing versus service organizations. Journal of Applied Management Accounting Research (Summer): 17-28. (The innovations include: value-based management, total quality management, balanced scorecard, activity-based costing, and activity-based management).

Proske, R. J. 1992. The quality quandary. Financial Executive (May/June): 35-39.

Pyzdek, T. and P. Keller. 2009. The Six Sigma Handbook, 3rd edition. McGraw-Hill Professional.

Rehder, R., and F. Ralston. 1984. Total quality management: A revolutionary management philosophy. SAM Advanced Management Journal (49): 24-33.

Reichheld, F. F. and W. E. Sasser. 1990. Zero defections: Quality comes to services. Harvard Business Review (September-October): 105-111.

Reitsperger, W. D. and S. J. Daniel. 1990. Japan vs. silicon valley: Quality-cost trade off philosophies. Journal of International Business Studies (Second Quarter): 289-300.

Rezaee, Z. and J. Z. Szendi. 2000. An examination of the relevance of ISO 14000 environmental standards: A survey of U.S. corporations. Advances in Environmental Accounting & Management (1): 123-140.

Ries, J. 2018. Lean Mastery Collection: 8 Books in 1 - Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen... for Scrum, Kanban, Sprint, DSDM XP & Crystal. Independently Published.

Roberts, H. V. and B. F. Sergesketter. 1993. Quality Is Personal: A Foundation for Total Quality Management. New York: The Free Press.

Robinson, A. G. and D. M. Schroeder. 1990. The limited role of statistical quality control in a zero defects environment. Production and Inventory Management Journal 31(3): 60-65.

Robinson, A. G. and D. M. Schroeder. 2009. The role of front-line ideas in lean performance improvement. Quality Management Journal 16(4) 27-40.

Roehm, H. A., D. Klein and J. F. Castellano. 1995. Blending quality theories for continuous improvement. Management Accounting (February): 26-32. (Summary).

Rood, D. K. 2016. Walking the talk on quality control. Journal of Accountancy (May): 16-17.

Roth, H. P. and C. E. Keller Jr. 1997. Quality, profits, and the environment: Diverse goals or common objectives? Management Accounting (July): 50-52, 54-55.

Roth, H. P., and W. J. Morse. 1983. Let's Help measure and report quality costs. Management Accounting (August): 50-53.

Roth, H. P. and T. L. Albright. 1994. What are the costs of variability? Management Accounting (June): 51- 55. (Summary).

Roybark, H. M. 2012. Public disclosure of quality control criticisms: Examining PCAOB inspection reports to determine differences among audit firms. The CPA Journal (April): 32-39.

Rudisill, F. and D. Clary. 2004. The management accountant's role in six sigma. Strategic Finance (November): 34-39.

Rust, K. G. 1995. Measuring the costs of quality. Management Accounting (August): 33-37. (Summary).

Rutledge, R. W. 1994. Life after the Deming prize for Florida Power and Light Company. Journal of Cost Management (Summer): 18-25.

Scheidt, M., G. Thibadoux and W. S. Rosener. 2009. How management accountants can become key members of the six sigma team. Management Accounting Quarterly (Spring): 19-30.

Scherkenbach, W. W. 1986. Deming Route to Quality and Productivity. CEEPress Books.

Schmutte, J. and J. Thieling. 2010. Addressing the new quality control standards. The CPA Journal (January): 52-55.

Schonberger, R. J. 1994. Less scorekeeping as TQM takes root. Journal of Cost Management (Summer): 3-4.

Schubert, K. D. 2003. IT mind: Quality assurance engineering. Journal of Cost Management (January/February): 46-48.

Sedatole, K. L. 2003. The effect of measurement alternatives on a nonfinancial quality measure's forward-looking properties. The Accounting Review (April): 555-580. (Summary).

Semich, J. 1989. Accounting for quality. Purchasing 106(1): 74-79.

Shank, J. K. and V. Govindarajan. 1994. Measuring the "cost of quality": A strategic cost management perspective. Journal of Cost Management (Summer): 5-17. (Summary).

Sharma, U., S. Lawrence and A. Lowe. 2010. Institutional contradiction and management control innovation: A field study of total quality management practices in a privatized telecommunication company. Management Accounting Research (December): 251-264.

Shea, J. E. and I. K. Kleinsorge. 1994. TQM: Are cost accountants meeting the challenge? Management Accounting (April): 65-67.

Shewhart, W. 1939. Statistical Method from the Viewpoint of Quality Control. Graduate School, Department of Agriculture, Washington.

Shoemaker, C. and B. Hook. 1970. Developing bidding factors for a quality assurance department. Management Accounting (January): 41-44.

Sim, K. L. and L. N. Killough. 1998. The performance effects of complementarities between manufacturing practices and management accounting systems. Journal of Management Accounting Research (10): 325-346. (Summary).

Sim, K. L., C. J. Song and L. N. Killough. 2010. Service quality, service recovery, and financial performance: An analysis of the US airline industry. Advances in Management Accounting (18): 27-53.

Simcoe, T. S. and D. M. Waguespack. 2011. Status, quality, and attention: What's in a (missing) name? Management Science (February): 274-290.

Simpson, J. B., and D. L. Muthler. 1987. Quality costs: Facilitating the quality initiative. Journal of Cost Management (Spring): 25-34.

Singhvi, S. S. and H. B. Desai. 1971. An empirical analysis of the quality of corporate financial disclosure. The Accounting Review (January): 129-138.

Singhvi, S. S. and H. B. Desai. 1972. The quality of corporate financial disclosure: A reply. The Accounting Review (July): 585-586.

Sissel, D. D. 1994. Continuous quality improvement at ACME printing. Management Accounting (January): 53-55.

Sjoblom, L. M. 1998. Financial information and quality management - Is there a role for accountants? Accounting Horizons (December): 363-373. (Summary).

Smith, M. 1994. Improving management accounting reporting practices: A "total quality management" approach (Part 1). Journal of Cost Management (Winter): 50-57.

Smith, M. 1994. Improving management accounting reporting practices: A "total quality management" approach (Part 2). Journal of Cost Management (Spring): 49-56.

Snyder, K. and A. Dillion. 2019. Think like Shingo: Shigeo Shingo on quality. Cost Management (July/August): 5-10.

Sodhi, M. S. and N. S. Sodhi. 2005. Six sigma pricing. Harvard Business Review (May): 135-142.

Srinivasan, A. and B. Kurey. 2014. Creating a culture of quality. Harvard Business Review (April): 23-25.

Steimer, T. E. 1990. Activity-based accounting for total quality. Management Accounting (October): 39-42. (Assigning home office or corporate overhead to business units).

Stephenson, J. C. 1956. Quality control to minimize cost variances. N.A.C.A. Bulletin (October): 264-275.

Sterman, J., N. Repenning, and F. Kotman. 1997. Unanticipated side effects of successful quality programs: Exploring a paradox of organizational improvement. Management Science (43): 503-521.

Steven, A. B. 2015. Abstract from the Elwood S. Buffa Doctoral Dissertation award competition: Supply chain structure, product recalls, and firm performance: Empirically investigating recall drivers and recall financial performance relationships. Decision Sciences 46(2): 477-483.

Su, H. and K. Linderman. 2016. An empirical investigation in sustaining high-quality performance. Decision Sciences 47(5): 787-819.

Suminski, L. T. and R. H. Johnson. 1990. Finance, Accounting and Quality. American Society for Quality Control.

Suzaki, K. 1987. The New Manufacturing Challenge - Techniques for Continuous Improvement. New York: The Free Press.

Suzaki, K. 1993. The New Shop Floor Management. New York: The Free Press.

Taguchi, G. and D. Clausing. 1990. Robust quality. Harvard Business Review (January-February): 67-75. (Summary).

Taguchi, G., S. Chowdhury and Y. Wu. 2004. Taguchi's Quality Engineering Handbook. Wiley-Interscience.

Takeuchi, H. and J. A. Queich. 1983. Quality is more than making a good product. Harvard Business Review (July-August): 139-145.

Tanaka, T. 1994. Japanese cost management: Kaizen budgeting: Toyota's cost-control system under TQC. Journal of Cost Management (Fall): 56-62.

Tatikonda, L. U. 2013. The hidden costs of customer dissatisfaction. Management Accounting Quarterly (Spring): 34-43.

Towey, J. F. 1988. What are quality costs? Management Accounting (March): 40.

Trusko, B. E., C. Pexton, J. Harrington and P. K. Gupta. 2007. Improving Healthcare Quality and Cost with Six Sigma. FT Press.

Turney, P. B. B. 1993. Beyond TQM with workforce activity-based management. Management Accounting (September): 28-31.

Tysiac, K. 2016. Changes proposed to peer review standards: Efforts will increase the focus on quality-control systems. Journal of Accountancy (January): 18.

Tysiac, K. 2016. Nurturing the human element: How one firm is pursuing audit quality through a career progression framework and timely feedback. Journal of Accountancy (July): 28-30, 32-33.

Tyson, T. N. 1987. Quality & profitability: Have controllers made the connection? Management Accounting (November): 38-42.

Utzig, L. V. 1987. Reconciling the two views of quality. Journal of Cost Management (Spring): 66-69.

Vendrzyk, V. P., R. Sen and T. K. Sen. 2001. How management accountants assess the quality of data warehouses. Management Accounting Quarterly (Spring): 28-33.

Vic, S. 2023. First time right: Customer experience by design. Cost Management (May/June): 38-41.

Viger, C. and A. Anandarajan. 1999. Cost management and pricing decisions in the presence of quality cost information: An experimental study with marketing managers. Journal of Cost Management (January/February): 21-27.

Vlasho, L. 1994. Focus on quality in financial management. Journal of Cost Management (Winter): 3.

Waldmann, E. and V. C. S. Raghavan. 2002. Applying marketing science to service quality in accounting. Journal of Applied Management Accounting Research (Winter): 16-30.

Walker, K. and E. Johnson. 2006. Delivering quality accounting services. Management Accounting Quarterly (Summer): 9-17.

Wallace, W. A. 1994. The National Transportation Safety Board as a prototype for a more effective quality control inquiry committee. Accounting Horizons (March): 90-104.

Wang, G. 2007. Integrating the quality cost report and TQM tools to achieve competitive advantage. Cost Management (January/February): 42-47.

Watson, G. H. 1994. A perspective on benchmarking. Benchmarking for Quality Management & Technology 1(1): 5-10.

Watson, G. H. 2002. Peter F. Drucker: Delivering value to customers: You have to manage for results, do the right thing right and make serving the customer the center of everything. Quality Progress(May): 55-61.

Weinstein, L. 2009. Achieving top quality: How and why to integrate the Baldrige criteria and the balanced scorecard processes. Strategic Finance (November): 46-51.

Westphal, J. D., R. Gulati and S. M. Shortell. 1997. Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Administrative Science Quarterly 42(2): 366-394.

Wettach, R. 1985. Function or focus? - The old and the new views of quality. Quality Progress (November): 65-68.

Whisler, R. F. 1937. Quality, an element of cost. N.A.C.A. Bulletin (May 1): 969-976.

Whitaker, D. A. 2001. Mapping the balanced scorecard to the Baldrige and president's quality criteria. Journal of Cost Management (May/June): 25-29.

White, L. S. 1966. The analysis of a simple class of multistage inspection plans. Management Science (May): 685-693.

Whitmore, G. A. and G. S. Cavadias. 1974. Experimental determination of community preferences for water quality - Cost alternatives. Decision Sciences 5(4): 614-631.

Williams, O. M. 1960. Eliminating waste in everyone's job. N.A.A. Bulletin (May): 88-89.

Woods, M. D. 1989. How we changed our accounting. Management Accounting (February): 42-45. (Changes in accounting at the Naval Aviation Depots after adopting total quality control).

Wruck, K. H. and M. C. Jensen. 1994. Science, specific knowledge, and total quality management. Journal of Accounting and Economics (November): 247-287.

Yan, H., T. Ma and V. Huynh. 2014. Coping with group behaviors in uncertain quality function deployment. Decision Sciences 45(6): 1025-1052.

Yim, A. 2014. Failure risk and quality cost management in single versus multiple sourcing decision. Decision Sciences 45(2): 341-354.

Yoo, S. H., T. Y. Choi and D. Kim. 2021. Multitier incentive strategies for quality improvement: Case of three-tier supply chain. Decision Sciences 52(5): 1137-1168.

Youde, R. K. 1992. Cost-of-quality reporting: How we see it. Management Accounting (January): 34-38.

Zaman, N., D. M. Goldberg, A. S. Abrahams and R. A. Essig. 2021. Facebook hospital reviews: Automated service quality detection and relationships with patient satisfaction. Decision Sciences 52(6): 1403-1431.

Zbaracki, M. J. 1998. The rhetoric and reality of total quality management. Administrative Science Quarterly 43(3): 602-636.

Zeng, S. X., P. Tian and C. M. Tam. 2005. Quality assurance in design organisations: A case study in China. Managerial Auditing Journal 20(7): 679-690.

Zeng, S. X., P. Tian and C. M. Tam. 2007. Overcoming barriers to sustainable implementation of the ISO 9001 system. Managerial Auditing Journal 22(3): 244-254.

Zhang, D., K. Linderman and R. G. Schroeder. 2014. Customizing quality management practices: A conceptual and measurement framework. Decision Sciences 45(1): 81-114.

Zink, K. J. 1995. Total Quality Management as a Holistic Management Concept. Springer.